Blogs

June 2026 Product Update

Call Center
/ Categories: June 2026, Product Updates 2026
June 2026 Product Update 192
  1.  Right-to-Left (RTL) Support Enhancement

 

When the Culture is changed from Account Settings or Company Settings to a right-to-left language (such as Arabic or Hebrew), the application now automatically enables Right-to-Left (RTL) layout support across the user interface.

 

What's included:

- RTL page layout and navigation.

- Proper alignment of menus, dashboards, grids, widgets, and other UI components.

- Grid columns are displayed from right to left.

- Automatic adjustment based on the selected culture.

 

 

  1. Add/Edit Report Subscription - Only registered and confirmed email addresses can be selected as report recipients. Improved validation to ensure reports are sent only to verified recipients.

Please read:  https://www.callcenterdashboards.com/resources/blogs/report-subscription-emails-registered-confirmed-users

 

 

Extension users are automatically email-confirmed when created and can be immediately selected as Report Subscription recipients without requiring a separate email confirmation step.

 

 

 

 

 

  1. Added NEW Feature Tours for “Subscriptions”

Introduced guided Feature Tours for Subscription management, helping users understand how to configure and manage Report, Notification, and Call Distribution subscriptions.

 

 

  1. Add Notification - Improved the Add Notification experience by displaying the user's existing notification definitions directly within the notification selection list.

 

 

 

  1. One-Click Unsubscribe for Email Subscriptions - Added an Unsubscribe button to all subscription emails, including Reports, Call Dispositions, and Notifications.

 

Example email:

 

 

  1. Grid Enhancements

- Added user-specific Grid Toolbox layout settings.

- Users can now switch the Grid Toolbox between Vertical and Horizontal layouts and apply the preference globally or per grid.

-  Added a new Settings action that opens the Grid Settings form in a docking window for managing these preferences.

 

 

  1. Added new Message Type – Critical

Introduced a new Critical message type for high-impact actions that require additional user attention and confirmation, such as deleting records, users, or other important data.

 

 

 

  1. Queue Calls Drilldowns – added new column “Total Talking Time”

 

 

 

  1. Reports - updated
  • - DNIS Calls Statistics
  • - DNIS Ivr Queue Calls
  • - DNIS Unique Customers Calls
  • - DNIS Call Flow Analysis

 

 

 

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