In today's rapidly changing economic and geopolitical landscape, certainty is a scarce commodity. The possibility of new COVID variants emerging resulting in potential lockdowns as experienced in 2019 only adds to the uncertainty surrounding unified communications. Additionally, the rise in cybersecurity threats in 2023 adds to the complexity of the situation.
However, this also presents an opportunity for 3CX resellers to promote and improve their 3CX services, ultimately enhancing their clients' call center performance.