This guide explains how 3CX V20 permissions control user visibility and how CallCenterDashboards (CCD) applies those permissions in its web portal. It covers departments, user roles, individual View settings, queue membership and queue supervision. It also explains important distinctions—such as why seeing a colleague’s availability does not necessarily grant access to their call details, and why belonging to a queue is different from supervising it. CallCenterDashboards_3CX_Permis…

The article then describes how CCD uses the 3CX extension associated with a portal account to determine which information that user can access. This includes their own activity and any additional agent, department or queue information permitted by their configuration. It explains how visibility checks apply to live notifications, dashboards, statistics, historical call records, drill-downs and reports, including how information about restricted extensions is handled. It also distinguishes extension-linked user accounts from accounts without an associated extension, which have unrestricted company-level visibility. CallCenterDashboards_3CX_Permission.

Practical examples, verification steps and troubleshooting guidance help administrators investigate missing information, unexpected access or differences between users’ views. Links to official 3CX documentation provide further detail on the underlying settings. The focus is who can see what in the CCD portal, rather than general phone-system security or every feature available in 3CX.