Quickly find out what your agents are doing now. Check if they are on the phone talking, or Out of Office and for how long. Find out who is assigned to queues and is logged in or out.

Get everything that you need to know about any or all queues in the Queues>Live dashboard. It combines live with historical data making it easy to understand what’s going on.

Find SLA metrices throughout the queue dashboards. Customize them to your company. Go beyond 3CX and define your own SLAs to monitor for.

Make your Call Center large screens deliver current live information to your agents. Only show what is important to you, and get your agents to make better decisions.

View live and historical data side by side. Check out live performance along with daily statistics.

Quickly find what you are looking for with the 3CX reports and the newly available parameters. Working with the reports does not add any work load on your production server. Newly created reports are also available for more advanced data analysis.

Use the GridView to review data, use the column filters or sort capabilities to find what you are looking for. Export to pdf to share your findings or export to xls to do some more advanced analysis.

Filter, sort, expand, export, and even Barge in, Whisper, Transfer calls from the live dashboards (manager role required).

Get your live, recent, combined, aggregated, and filtered data all in one screen. Compare your queues side by side with easy to understand Metrics.

Expand the Filters on the right side and filter on what you are looking for. Filters will change depending on the context. Additional filters are available on the grid views.

Configure the dashboards to popup with alerts or to send you scheduled notifications/reports.

Our solution adheres to the 3CX security roles. We also extend them for more fine-grain security capabilities. You have to be an Administrator to be able to manage security roles.