About Us

Enhance your enterprise with a collaborative alliance that fosters progress, innovation, and success – Let's embark on a journey of mutual success and growth.

Mission

At Call Center Dashboards, our dedication is centered on elevating the reporting, wallboarding, and dashboarding capabilities of the 3CX VoIP Phone system, with a primary focus on delivering exceptional solutions tailored to the call center industry. Our vision is to be an indispensable partner for every call center utilizing the 3CX VoIP phone system, providing valuable tools and services that empower them to thrive and succeed. We take pride in our commitment to delivering fast, knowledgeable, and reliable assistance, ensuring exceptional customer service guides every aspect of our operations.

Target Market Summary

Our target market consists of call centers that use the 3CX VoIP phone system and require advanced analytical reporting, wallboarding, and dashboarding solutions. We aim to address the unique needs and challenges faced by these call centers and provide them with tailored solutions.

Revolutionizing Call Center Management with Our 3CX Phone System Dashboard

In 2017, we embarked on an internal mission to pioneer a cutting-edge call center dashboard specifically tailored for the 3CX phone system. Recognizing a void in analytical reporting and dashboard capabilities, our team committed to crafting an online solution aimed at providing users across diverse industries with profound insights into the 3CX phone system, ultimately enhancing call center management.

People on a conference call in an office
Woman using computer

Key Advancements

1 Minimal Server Impact
Our system has been meticulously designed to exert minimal impact on the 3CX phone server. Leveraging two low-utilizing CPU channels, we securely collect live events and database entries, transferring them to a dedicated data center. This strategic approach ensures that the 3CX servers can concentrate on efficiently handling calls without compromise.
2 Streamlined Data Processing
In our private data center, collected data undergoes a comprehensive analysis and aggregation process, becoming instantly accessible to remote users. By offloading processing power to these specialized servers, we optimize overall system performance and responsiveness.
3 Highly Customizable and Extendable
Our system boasts high levels of customization and extendibility, allowing for seamless integration with any solution. Users can leverage database and API extensions to implement tailored solutions that align precisely with their unique requirements.
4 Proven Reliability
With live deployments spanning multiple years, our system stands as a testament to reliability, with minimal reported downtime or bugs. Its straightforward design and scalability make it a dependable choice, capable of adapting effortlessly to the dynamic call center environment.
5 Call Center Dashboards Client Service
Discover the unparalleled efficiency and adaptability of our 3CX Phone System Call Center Dashboards client service. Join the ranks of satisfied users who have experienced firsthand how our solution seamlessly works, providing a reliable backbone for enhanced call center operations.