Unlock the full potential of your 3CX data
Call Center Dashboards is an advanced analytics and AI platform for 3CX call centers, turning raw call data into clear, actionable insight. From live floor management and deep analytics to AI-powered call transcription and sentiment analysis, Call Center Dashboards helps teams quickly understand what’s happening, why it’s happening, and how to improve service quality, efficiency, and outcomes.
Gain real-time visibility into your call center performance with the Queue Overview dashboard. Monitor queue activity as it happens and analyze trends over time to identify bottlenecks, balance workloads, and improve response times. With a unified view of key metrics, you can make faster, data-driven decisions that enhance operational efficiency and deliver a more consistent customer experience.
Track and optimize your call center’s responsiveness with the Queue Service Level dashboard. Monitor SLA performance in real time, identify where targets are being met or missed, and uncover the root causes behind delays. With detailed insights into queue activity and agent availability, you can take immediate action to improve service consistency, reduce wait times, and ensure a higher standard of customer experience.
Identify and address performance gaps with the Queue Weakness Tracker. This dashboard highlights inefficiencies across queues by analyzing missed calls, agent availability, and workload distribution. Quickly pinpoint where service breakdowns occur and understand the underlying causes, so you can take targeted action to improve coverage, reduce call loss, and strengthen overall queue performance.
Gain a complete view of individual and team performance with the Agent Analysis dashboard. Track how calls are distributed, handled, and resolved across agents to uncover performance gaps and workload imbalances. With detailed insights into answered calls, missed opportunities, and callback activity, you can optimize staffing, improve accountability, and drive more consistent service across your team.
Track every interaction across your team with complete visibility into all call activity. Gain full visibility into inbound, outbound, and internal call activity, along with detailed time-based performance metrics. Understand how agents spend their time, identify workload patterns, and uncover opportunities to improve efficiency, balance capacity, and optimize overall call handling performance.
Monitor agent availability and time utilization with clear visibility into login activity, session duration, and daily patterns. Understand how time is distributed across shifts, identify gaps in coverage, and ensure teams are aligned with expected schedules. With detailed timelines and aggregated views, you can improve workforce planning, increase accountability, and maintain consistent operational coverage.
Access detailed, structured insights into agent performance with a comprehensive view of call activity across inbound, outbound, and internal interactions. Analyze performance at both summary and granular levels to identify trends, compare results, and uncover opportunities for improvement. With complete visibility into key metrics, you can support more accurate reporting, better evaluations, and data-driven performance optimization.
Understand how each agent performs within queues with clear visibility into answered calls, missed interactions, and response times. Identify individual strengths, uncover performance gaps, and monitor how effectively agents handle queue-specific demand. With detailed, agent-level insights, you can improve accountability, support targeted coaching, and drive more consistent performance across every queue.
Get a comprehensive view of call activity with detailed insights into inbound and outbound performance across time. Analyze call volume, response rates, and handling efficiency with hourly and daily breakdowns to uncover trends and optimize resource allocation. With a clear, structured overview of call data, you can improve operational visibility, enhance planning, and drive more consistent service performance.
Monitor call activity and performance trends in real time with a clear breakdown of inbound, outbound, and internal interactions. Track answered versus missed calls, analyze response patterns, and evaluate time-based performance to identify inefficiencies. With detailed visibility into call behavior and timing, you can optimize handling strategies, improve responsiveness, and maintain consistent service quality.
Get a complete snapshot of call activity with a unified view of inbound and outbound performance. Monitor key metrics such as answered and missed calls, response times, and call distribution across time to quickly assess overall efficiency. With clear, high-level insights and detailed breakdowns, you can identify trends, improve responsiveness, and make informed operational decisions.
Analyze agent performance within each queue with a detailed, report-level view of call handling, availability, and efficiency. Evaluate key metrics such as offered and answered calls, missed interactions, talk time, and response performance to identify trends and performance gaps. With comprehensive, structured data, you can support deeper evaluations, improve accountability, and make informed decisions to optimize queue-level agent performance.
Access a detailed, call-by-call view of all interactions with complete visibility into call flow, duration, status, and outcomes. Analyze individual call records across inbound, outbound, and internal activity to identify patterns, investigate issues, and validate performance. With fully filterable and export-ready data, you can support audits, improve accuracy, and gain deeper operational insight.
Analyze how long callers wait in queues with clear, time-based visibility into average waiting times before calls are answered or dropped. Identify peak periods, uncover delays, and understand how queue performance impacts customer experience. With detailed trends and comparisons, you can optimize staffing, reduce wait times, and improve overall service responsiveness.
Monitor live queue activity with real-time visibility into waiting calls, active agents, and service levels. Track how queues are performing as events unfold, identify bottlenecks instantly, and understand agent availability across queues. With up-to-the-second insights, you can take immediate action to balance workloads, reduce delays, and maintain optimal service levels.
Monitor agent activity in real time with full visibility into availability, status changes, and queue participation. Track who is logged in, handling calls, or idle, and understand how agent presence impacts overall operations. With live insights into agent status and engagement, you can respond quickly to workload changes, improve coverage, and maintain consistent service performance.
Track live call activity across inbound, outbound, and internal interactions with real-time visibility into call status and flow. See who is currently on a call, waiting, or ringing, and monitor how calls are being handled across the system. With up-to-the-second insights, you can quickly identify issues, respond to changing conditions, and maintain smooth call operations.
Display key queue performance metrics in a clear, real-time format designed for instant visibility. Monitor waiting calls, agent availability, service level, and response times at a glance to keep teams aligned and focused. With a simplified, high-impact view, you can quickly assess performance, react to changes, and maintain efficient queue operations throughout the day.
Track outbound call activity with a clear, comparative view of performance across time. Monitor today’s results alongside historical benchmarks to understand trends in call volume, agent activity, and engagement. With a focused, easy-to-read layout, you can quickly assess outbound performance, identify opportunities for improvement, and keep teams aligned on targets.
Display key call metrics in a clear, high-impact format designed for quick visibility. Monitor inbound and outbound activity, answered versus missed calls, and overall performance at a glance. With a simplified, real-time view, you can keep teams informed, quickly spot issues, and maintain consistent call handling performance throughout the day.
Transform call recordings into structured, searchable insights with automated AI processing. Detect sentiment, extract key topics, and surface meaningful patterns across conversations at scale. Reduce manual review effort while gaining deeper visibility into performance, enabling faster evaluations and more effective coaching.
Unlock the full value of every conversation with AI-powered call analysis. Automatically generate transcripts, detect sentiment, and highlight key moments to reveal what truly drives customer interactions. Turn raw conversations into actionable insights that improve agent performance, enhance customer experience, and accelerate smarter decision-making.
Standardize how calls are categorized and tracked with flexible disposition management. Define outcomes, capture key details, and ensure every interaction is consistently logged across your team. With structured inputs and customizable fields, you can improve data accuracy, streamline follow-ups, and build a reliable foundation for reporting and performance analysis.
Guide agents to capture complete and consistent call outcomes with structured disposition prompts. Collect key details such as call purpose, sentiment, and follow-up actions in a standardized format during or after each interaction. By ensuring accurate and thorough input at the source, you improve data quality, streamline workflows, and enable more reliable reporting and performance insights.
Review and manage your recorded call outcomes with a clear, organized view of completed and missed dispositions. Track submitted details, revisit past interactions, and ensure all required information is captured accurately. With full visibility into your disposition history, you can maintain consistency, follow up effectively, and support more reliable reporting.
Keep your wallboards dynamic and relevant by automatically rotating between key dashboards. Display the right metrics at the right time, ensuring teams stay informed without manual switching. With flexible rotation setups, you can highlight performance trends, compare periods, and maintain continuous visibility across your operations.
Easily configure and manage your wallboard rotations from a single place. Create, edit, and control which dashboards are displayed, define rotation sequences, and assign them to specific devices or users. Streamline how information is shared across your organization while ensuring the right data is always visible at the right time.
Get full visibility into every call with a detailed, end-to-end view of the entire interaction. Trace each step of the call journey - from initial contact through transfers, queues, and outcomes-to quickly understand what happened and why. Identify bottlenecks, improve resolution paths, and gain the context needed to optimize both agent performance and customer experience.
Access detailed information for every call in a clear, structured view. Quickly review timestamps, durations, participants, and outcomes to understand exactly how each interaction unfolded. Filter and drill down into specific calls to support audits, troubleshoot issues, and gain deeper operational insights.
Understand exactly what your team was doing at the moment a call occurred. See which agents were logged into the queue, actively handling other calls, or unavailable, giving you full context behind missed or delayed interactions. This deeper visibility helps explain performance gaps, validate staffing decisions, and uncover opportunities to improve coverage and response handling.
Automate report delivery by scheduling subscriptions tailored to your needs. Choose the reports, formats, recipients, and frequency to ensure stakeholders receive the right insights at the right time. Eliminate manual reporting while keeping your team consistently informed with up-to-date performance data.
Manage and monitor all your report subscriptions in one centralized view. Easily track schedules, adjust delivery settings, and ensure the right reports are consistently sent to the right people. Stay in control of your reporting workflows while maintaining reliable, automated insight distribution across your organization.
Stay instantly informed with customizable, real-time notifications across your operations. Configure alerts for key events such as agent status changes, SLA breaches, or queue activity, and choose how they’re delivered. Ensure your team can react quickly to critical situations, reduce response delays, and maintain high service performance.
Customize how and when you receive alerts by configuring notification rules to match your operational needs. Define triggers, select queues or agents, and choose delivery methods such as email or sound alerts. Fine-tune your notification setup to ensure critical events are never missed while minimizing unnecessary noise.
YEARS IN PRODUCTION
DASHBOARDS
WALLBOARDS
METRICS & KPIs
REPORTS
CHARTS, TABLES & WIDGETS
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In all common formats
Register, download, install. Less than 10 minutes. Uninstallation is just as easy.
Linux or Windows back server service running on your 3CX server. Any browser on any device for the end users.
Install it and forget about it. The software is self-updating and you will always be up to date on the latest and greatest.
No local servers to manage, No IT techs needed, fully managed cloud hosted solution. Just jump into using it.
Accessible form everywhere, On any device.
Make it part of your company’s toolbox with similar design and color theme that matches your company colors.
Simplify the oversight of your 3CX client operations with tailored 3CX Dashboards. Call Center Dashboards' intuitive solution enables you to effortlessly track calls, agent activities, and system performance for enhanced control.
Gain immediate and valuable insights through real-time data with specialized 3CX Reports. Our intuitive solution ensures you have up-to-the-minute information, facilitating quick responses and improved decision-making.
Benefit from comprehensive and actionable analytics with dynamic 3CX Wallboards. Call Center Dashboards provides intuitive wallboards that transform complex data into clear, actionable insights, empowering your team to make informed choices.
Enjoy a user-friendly experience with personalized custom 3CX Reports. The intuitive design of Call Center Dashboards ensures easy navigation, allowing users to access critical information effortlessly and efficiently.
Take command of your 3CX client operations using versatile custom 3CX Dashboards. Call Center Dashboards' intuitive solution provides tools for effective management, allowing you to optimize processes and elevate overall service quality.
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