Currently, Call Center Dashboards is designed to work exclusively with 3CX. Integration with other VoIP systems is not supported at this time. However, we’re continuously exploring future compatibility based on user demand.

Excellent question — and one we’re glad to address thoroughly.
In summary:
While our service does install on the 3CX server and connects to the database (read-only), it has been carefully designed to work harmoniously with 3CX. We prioritize reliability, performance, and compatibility, so you can use our dashboards with confidence — even when 3CX support is involved.

More details:
Yes, CallCenterDashboards.com does require the installation of a lightweight service on the 3CX phone server. This service provides read-only access to the 3CX database to retrieve analytics and reporting data. However, it’s carefully engineered to avoid any performance impact and follows best practices for enterprise-grade integrations.

Here’s what sets us apart:

1. Proven Stability Since 2019
   Our software has been running reliably on production 3CX systems for over seven years — without a single compatibility issue or support ticket raised with 3CX due to our product.


2. Trusted, Enterprise-Grade Software
   While 3CX’s general recommendation is to avoid unverified third-party tools, that warning is typically aimed at untested or homegrown software. Our platform is professionally developed, tested, and deployed across numerous enterprise environments.


3. Easy Compliance with 3CX Support Requests
   If 3CX ever requests the removal of third-party software during troubleshooting:
   • You can uninstall our service in seconds with a simple copy-paste command.
   
   
   • Once 3CX support is complete, you can reinstall our service just as quickly.
   
   
   • The system will automatically resume where it left off — no need to re-sync the entire database, ensuring minimal downtime and effort.

Installation commands are always available in your account's Downloads section on our website.

• • Deleting leftover files and folders in the program directory.
• • Checking for any services or processes related to the software and stopping them if necessary.

The compatibility of Call Center Dashboards with your 3CX installation depends on the hosting environment. If your cloud provider does not offer root access or declines to install the necessary services, integration may not be feasible. However, many cloud hosting providers do offer such access, enabling successful integration. Therefore, the functionality of Call Center Dashboards is contingent upon the specific policies and capabilities of your cloud provider.

To determine the number of simultaneous calls (SC) supported by your license within your PBX, you can access this information by navigating to the Dashboard of your Management Console.
Under the 'Information' section, you will find details such as the license key used, the product type, the current number of simultaneous calls allowed by your license, the expiry date, and the version of your PBX.

We understand the importance of adhering to 3CX rules and regulations. Connecting Call Center Dashboards directly to the database might raise concerns about potential violations. However, it's crucial to clarify our approach:
While direct access to the 3CX database is not officially supported by 3CX, we want to assure you that we operate within these guidelines. As a Platinum partner with 3CX and an enterprise-grade development company, we prioritize compliance and professionalism in all our endeavours.
Our software reads data from the database exclusively; we do not alter or manipulate any information within the 3CX database. Our process involves retrieving minimal database differences since the last sync and transferring them securely to our cloud-based servers. All further data processing, queries, and loads occur independently on our cloud servers, ensuring no impact on the local 3CX phone server.
Should the need arise for 3CX support, our software can be swiftly uninstalled, allowing 3CX to address any issues seamlessly. Upon resolution, our software can be promptly reinstalled, resuming operations from the point of interruption without imposing significant CPU, memory, or network overhead. Our solution boasts a track record of over five years, serving large companies without incident. Feedback from our clients confirms improved performance and a reduction in support-related issues since adopting our solution.
We remain committed to collaborating closely with 3CX, supporting its growth, acquisition of new customers, and retention of existing ones. As a dedicated partner, we align with 3CX's vision and pledge to uphold its standards diligently.

Yes. Call Center Dashboards supports 3CX phone systems operating on both Linux and Microsoft Operating Systems

The process involves the installation of the Call Center Dashboards Client Service directly on the local 3CX phone server. The Call Center Dashboards client service establishes connections with both the 3CX phone services and the local database. It captures data securely, utilizing two communication channels to transfer information to the Call Center Dashboards (CCD) data centers.

The first channel focuses on capturing live events from the phone system, while the second channel is dedicated to capturing changes in the database. To ensure data security, Call Center Dashboards client service encrypts the captured data using asymmetrical keys before transmitting it over the public internet to the CCD data centers. This robust encryption mechanism safeguards the confidentiality and integrity of the transferred information throughout the process.

3CX has mentioned (we asked them) that they cannot offer support on a 3CX phone system WHILE it has any other third-party software installed on the same host. They advised uninstalling any software and then requesting support. For this reason, we have made our installers very quick and seamless. Simply uninstall the utility, request support, and then reinstall it. It will automatically sync up and no data will be lost. If you would like additional information, along with documentation supporting this, shoot as an email at info@callcenterdashboards.com. We will be happy to help!

See the attached guide. It is straightforward. Ensure you have super user privileges to your Debian host OS.

Yes. Under the “Agents” section in the navigation pane. You will have the ability to view an executive summary, as well as pull up various reports, charts, graphs that show performance of all your agents. From here just apply a filter that only includes the agent of choice.

It takes less than 10min to register as a client. Download and install the Call Center Dashboards relay service and login to our portal to start analyzing your data.

Yes. All of the subscription support themes to make the Call Center Dashboards match your company colors. With the advanced edition you can modify the logo and texts on the reports and dashboards. With the Integrator edition you can modify the access URL, ssl certificate, and even set it up on premise.

Yes. We are continuously adding additional filtering capabilities to our reports. If you currently don’t see a specific filtering capability, let us know at info@callcenterdashboards.com. We will implement it as we expand the capabilities of CallCenterDashboards.

Yes. You have the basic Reports, advanced reports, Dashboards and Wallboards.

No. Any 3CX user can benefit from the Call Center Dashboards. We make reporting and dashboarding easy and quick.

Yes. With the integration edition, you get your own customized database and cube and your business logic can be customized to your company. You can also incorporate additional data to make your statistics, reports and dashboards more useful and accurate.

There are two roles. User and Administrator. User can only view their own statistics and metrics and can have their view permissions edited by an Administrator account. An administrator account can add users, remove users, reset passwords, adjust permissions, view metrics throughout the organization and for every agent.

Yes. With all of the subscription levels you can see statistics for each extension/call agent. At the basic and advanced subscriptions each agent can login and see his/her own data, and group managers can see combined data for the extensions that they manage.

Automating reports is possible. You can subscribe to them by clicking the 3 dots next to the filters button in the top right of your view. You can then enter an email address to send the reports to. Additional functionality will be added here soon.

Data can be extracted from our reports. You must be a subscriber to the basic package or higher to export the reports in different file types. We support exporting to CSV, Excel, PDF, and more…

Depending on your subscription level, you can quite literally set your date range to include all data since the inception of your 3CX phone system. While this is extreme, we do offer it. We have preconfigured date ranges for you in our filtering capabilities to make your experience smoother.

No. It is a monthly subscription without any contracts. Custom development and configuration of our solution is available depending on your subscription and will have all costs discussed with you beforehand.