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April 2026 Product Update

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/ Categories: April 2026, Product Updates 2026
April 2026 Product Update 249
  1. A new page has been added: Help > Feature Tours. From this page, users can launch guided tours designed to help them better understand and navigate key features of the site.

 

 

Feature Tour:

  • The Back, Next, and Pause buttons have been improved to provide smoother navigation and better control while progressing through feature tours.

 

 

  • Clicking on the step indicator opens a dropdown list with all available steps, allowing users to quickly jump to any step in the tour.

 

 

  • Guided tours now support two modes: Tour and Explore. Tour mode provides step-by-step guidance, while Explore mode displays all steps directly on the screen, allowing users to view and access them freely.

 

 

2. Timeline widgets:

  • Timeline widgets are now zoomable for better data exploration.
  • The X-axis displays only the hours with activity (calls)

 

 

Added new Idle For column – shows how long an agent has been idle since their last call. Also agent status colors have been updated and are now exactly the same as in the 3CX Phone System.

 

 

4. NEW Report: Agents > Reports > Agents Presence Totals

 

 

5. AI > Recordings – Added 3CX two-factor authentication (2FA).

 

 

6. Administration > Security > Users IP Address Whitelist:

  • A new Notes column has been added.
  • A Help section is now available for the page.
  • Improvements have been made to the functionality when saving new IP addresses to the whitelist - If an IP address falls within an already existing entity range, the user will receive a message.

 

 

7. Subscriptions > Notifications & Administration > Subscriptions > Notifications

  • New action buttons have been added to allow easier bulk updates for Enable, Send Email, and Play Sound.
  • A Settings button has also been introduced, allowing users to quickly modify notification-related settings.

 

 

8. Notifications Settings:

  • Users can define a Muted Until time to temporarily disable notifications.
  • Show notifications when History window is opened - If you do not want alerts to appear while the Notifications panel is open, you can set this option to No.
  • Show Read Notifications - Users can choose whether to display read notifications. If you want to see only unread notifications, set this option to No.

 

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