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3CX Alpha and Beta Version Upgrade Compatibility issue with Call Cener Dashboards

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3CX Alpha and Beta Version Upgrade Compatibility issue with Call Cener Dashboards 157 0

Dear Partner/Client,

We’re reaching out to inform you of an important compatibility notice regarding the latest 3CX Alpha and Beta releases.

3CX has introduced significant database changes in these pre-release versions, and as a result, our current reporting system is not yet compatible with them.

What This Means for You:

  • ✅ Latest supported version:
    • Version 20.0 Update 5 (Build 551 Release)
  • ❌ Not yet supported:
    • Version 20.0 Update 6 (Build 486 Alpha)
    • Version 20.0 Update 6 (Build 675 Beta)
      (both Release Candidate builds)


Impact:

  • Root Call Data reporting will be unavailable if you upgrade beyond Build 551. You will not see call data in the call report or call details dashboard after the install date/time.

Not Impacted:

  • Queue-related data and statistics will continue to function normally.
  • Live notifications and streaming data will continue to function properly.
  • All versions up to and including Build 551 remain fully supported.

 

We are actively working to rewrite our software to accommodate these new database structures introduced by 3CX. Until those updates are completed, we strongly recommend delaying any upgrades to Alpha or Beta versions if accurate call reporting is critical to your operations.

If you have any questions or would like further support, please don’t hesitate to reach out.

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