Back to Release notes
May 2026 Product Update
- NEW REPORT: Agents Short Answered Calls
2. Call Segment Report - added new filters
3. Queues > Details > Queue Calls – added new columns Main Call Status, Waiting time and Polling time, also Main Call ID (hidden)
- Users can display the Main Call ID column through the Edit Columns option.
- Column visibility and order can be customized using the Edit Columns functionality, allowing users to rearrange columns according to their preferences.
4. Queues > Details > Call Flow – redesigned
5. Queues > Overview > Service Level – Redesigned the Summary widget.
6. Agents > Details > Call Details – Fully redesigned dashboard with a new view and updated data.
7. Agents > Overview > All Calls – updated, including changes to the Calls History dashboard.
Added outbound call columns to the Agents widget, added outbound call metrics to the Summary widget, and updated the Call Volume by Hours chart with Occupancy Rate and Median series.
8. Navigation Grids - Users can now quickly search and filter records by Agent or Queue in both the Agents and Queues navigation grid.
9. The Page Number / Page Count information is now displayed correctly across all reports.
10. The Data Update Timer now counts the elapsed time since the last database update.
Back to Release notes